At 23jl, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
23jl Casino ("23jl", "we", "us", or "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform, including registered players, visitors to our website, and individuals who contact our customer support team. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data.
This policy applies to all personal data processed by 23jl in connection with the operation of the 23jl online gaming platform, accessible at https://23jl.app, and all associated services, mobile interfaces, and communications channels. It applies regardless of whether you access the platform from Metro Manila, Cebu, Davao, Quezon City, or any other location in the Philippines.
We encourage you to read this policy carefully. If you have questions about any aspect of our privacy practices, please contact our Data Protection Officer using the details provided in Section 14 of this policy.
For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, the data controller responsible for your personal data is:
23jl has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this policy and applicable data protection laws. Contact details for the DPO are provided in Section 14.
23jl collects personal data from you in a number of ways — directly when you provide it to us, automatically when you use our platform, and occasionally from third parties. The categories of personal data we collect include:
We may receive personal data about you from third parties in limited circumstances, including:
23jl uses your personal data only for legitimate, specified purposes. The table below summarises the primary purposes for which we process your data:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity verification data |
| Processing deposits and withdrawals | Payment data, transaction data, KYC data |
| Providing gaming services and platform functionality | Usage data, transaction data, technical data |
| Identity verification and KYC compliance | Identity documents, selfie photographs, registration data |
| Fraud prevention and anti-money laundering | Transaction data, technical data, KYC data, third-party screening data |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Responsible gaming monitoring and intervention | Transaction data, usage data, responsible gaming data |
| Regulatory compliance and reporting | All categories as required by applicable law |
| Platform improvement and analytics | Usage data, technical data (anonymised or aggregated where possible) |
| Marketing and promotional communications (with consent) | Registration data, usage data, communication preferences |
23jl does not sell your personal data to third parties. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
Under the Philippine Data Privacy Act of 2012, 23jl processes your personal data on the following legal bases:
23jl does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:
We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include identity verification providers, payment processors (GCash, Maya, Philippine banks), IT infrastructure and hosting providers, customer support platform providers, and fraud and AML screening services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable law.
23jl may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of 23jl's business, your personal data may be transferred to the relevant successor entity. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
We may share your data with third parties in other circumstances where you have given your explicit prior consent to such sharing.
23jl retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. Our general retention periods are as follows:
When personal data is no longer required, 23jl will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised or aggregated data that can no longer identify you may be retained indefinitely for analytical purposes.
23jl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
23jl uses cookies and similar tracking technologies to operate and improve the platform, personalise your experience, and analyse usage patterns. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 23jl platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.
23jl does not use third-party advertising cookies or share your browsing data with advertising networks or data brokers.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 23jl:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request to protect against unauthorised access to your data.
If 23jl discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will promptly close the associated account, delete the personal data, and void any associated balances or winnings. If you are a parent or guardian and believe that your child has registered on the 23jl platform, please contact us immediately at [email protected] so that we can take appropriate action.
23jl employs age verification procedures during registration and may request additional proof of age at any time to enforce this restriction.
23jl primarily processes and stores personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from locations outside the Philippines — for example, where we use cloud infrastructure providers or technology service providers with operations in other countries.
Where such transfers occur, 23jl ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines. These safeguards may include contractual clauses that impose data protection obligations on the recipient, or transfers to countries that the NPC has recognised as providing an adequate level of data protection.
23jl will not transfer your personal data to jurisdictions that do not provide an adequate level of protection without your explicit consent or without implementing appropriate contractual safeguards.
23jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users by email and/or by posting a prominent notice on the 23jl platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how 23jl protects your personal data. Your continued use of the platform following the posting of changes constitutes your acknowledgement of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 23jl, please contact our Data Protection Officer:
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. The NPC can be reached through their official website at privacy.gov.ph.
Here's a quick look at the key ways 23jl protects your personal data every single day.
Every piece of data transmitted between your device and 23jl is protected by industry-standard TLS encryption. Your personal and payment information is never sent in plain text.
23jl fully complies with the Philippine Data Privacy Act of 2012 (RA 10173). We have appointed a Data Protection Officer and maintain all required NPC registrations and compliance records.
Access, correct, or request deletion of your personal data at any time. Opt out of marketing communications with a single click. Your data rights are real and enforceable under Philippine law.
23jl will never sell, rent, or trade your personal data to advertisers, data brokers, or unrelated third parties. Your information is used only to operate and improve the 23jl platform.
Don't want promotional emails? Unsubscribe in one click from any 23jl marketing message, or update your preferences directly in your account settings — no hoops, no delays.
In the unlikely event of a data breach, 23jl will notify affected players and the National Privacy Commission within the legally required timeframes — because transparency is non-negotiable.
Join over 500,000 Filipino players who trust 23jl for a secure, fair, and privacy-respecting online gaming experience. Your data stays yours.